Why Education is important.
Today’s club manager may be expected to manage a complex and sometimes large property of several hectares; maintain multiple buildings and facilities; provide sports and leisure services for members and visitors; manage a team of employees and contractors; promote the business to the local, regional, national and in many cases, international communities and of course manage the club’s finances efficiently and prudently.
Whether club managers come from a business background or are developing their careers within the industry, the right education can provide each individual with the learning resources they need to do this job, often plugging gaps in their knowledge, so they can better understand the broad range of issues that affect the day-to-day management of a club in the ever-changing global environment.
CMASA puts on weekly webinars to assist Managers, HOD’s and all club staff to tick these boxes and fill the skill gaps in the industry.
Please see below all upcoming webinars.
April Webinars
Below are the upcoming workshops & webinars for April 2023, dates to be announced.*Please note, the below is subject to change
| Workshop/Webinar | Description | |
|---|---|---|
| MID Cycle Two - Welcome Session | This session is aimed at all MID Students starting a new semester and/or module of their MID Specialisation Area, where the module content and semester planning will be unpacked. | Book/Enquire Now |
| Clubmaster - Proshop Training | This training session will be split into three 1-hour sessions focusing on Tee Times, Point of Sales and Back of House elements of the Clubmaster programme relevant to the Proshop. | Book/Enquire Now |
| Organisational Culture | Culture is an abstraction - an intangible thing. By understanding how to see your environments through cultural lenses, you will begin to make sense of this mysterious and frustrating world | Book/Enquire Now |
| Customer Service for Super Stars (Golf RSA) | What do clients / customers want? How to aim for WOW experiences Refining all the moments of truth The power of apology Standardisation and consistency | Book/Enquire Now |
| The Power of Disagreement | There is no real movement without friction. Learning how we can use disagreements to create an environment more geared to action | Book/Enquire Now |
May Webinars
Below are the upcoming workshops & webinars for May 2023, dates to be announced.*Please note, the below is subject to change
| Workshop/Webinar | Description | |
|---|---|---|
| MID Cycle Two - Welcome Session | Webinar for MID Students hosted by the responsible CCM Mentor's on the modules that are scheduled for the current MID Cycle | Book/Enquire Now |
| Clubmaster - Membership Training | This training session will be split in two 30 minute sessions focusing on the Membership Types and Green Fee elements of the Clubmaster programme | Book/Enquire Now |
| The Effective Communicator | Tips for verbal communication Body language tips Telephonic skills Email and written communication Assertive, aggressive and passive behavior How to deal with conflict | Book/Enquire Now |
| The Modern Member (Golf RSA) | As the consumer landscape evolves, so do our members. This webinar seeks to uncover how the modern (and future) members of our clubs define value. | Book/Enquire Now |
| Turf Grass Management for Managers | In this two part webinar, Johan v Vuuren, one of SA's leading agronomists will bridge the divide between club operations and the course by providing insight into various topics including Turfgrass, soil and growth media, cultural practices, irrigation, fertilization, aeration, pest control, wetting agents etc. | Book/Enquire Now |