Located on the scenic Simbithi Eco Estate on the North Coast of KwaZulu-Natal, Simbithi Country Club boasts a world-class golf course and a pro shop, a restaurant, a bar, conference facilities and function venues.
The club is seeking a dynamic and experienced Country Club General Manager to lead and manage its club operations and services with the support of an in-situ team of professional staff.
General Manager
The post has three broad focus areas.
Firstly, the club works in accordance with an ‘in-source’ business model, as such, the role involves overseeing the food and beverage, events, golf, gym, and tennis courts of the club, as well as ensuring the satisfaction and best interests of the club members and guests. The Country Club General Manager will be required to work closely with the Simbithi Country Club’s Executive Committee, which comprises nine elected and independent members, to implement the Estate’s vision, mission, and strategic goals.
Secondly, the General Manager will also be required to fill the ‘client’ role in the completion of a R24m project expansion due by Q4-2024.
Thirdly, the successful candidate will be expected to lead in the development of structures and procedures for the sports codes (e.g. squash, padel, bowls) which will be introduced through the said project.
Duties and Responsibilities:-
- Drive the strategy by developing and implementing the club’s short-term and long-term strategic goals, in consultation with the Executive Committee, monitoring and evaluating the club’s performance against the set goals and objectives and adjusting as needed.
- Shape the work environment by creating a positive and productive work culture that aligns with the club’s values and vision, ensuring the health and safety of the staff and the guests, and fostering a culture of learning and development.
- Allocate the resources by managing the club’s financial and human resources effectively and efficiently, preparing and overseeing the club’s budget, cash flow, and financial reports, and hiring, training, and retaining the best talent for the club.
- Develop the managers by coaching and mentoring the managers of the different departments of the club, such as food and beverage, events, golf, and sport, providing them with feedback, guidance, and support, and delegating tasks and responsibilities appropriately.
- Build the organisation by enhancing the club’s reputation and image in the market and the community, developing and maintaining strong relationships with the club members, sporting section leaders, guests, suppliers, partners, and stakeholders, and promoting the club’s services and amenities.
- Oversee the operations by ensuring the smooth and efficient running of the club’s daily operations and services, resolving any issues or problems that may arise, and ensuring the quality and standards of the club are met or exceeded.
The ideal candidate for this position will have:
- A Bachelor’s degree in Business Administration, Hospitality management, or a related field.
- At least 10 years of progressive management experience in a private club, resort, or hospitality industry, preferably in a country club setting.
- A proven track record of increasing revenues, profitability, and membership retention in a club environment.
- Excellent leadership, communication, interpersonal, and customer service skills.
- A strong knowledge of club operations, financial management, marketing, human resources, and legal compliance.
- A passion for delivering high-quality service and amenities to club members and guests.
- A willingness to work flexible hours, including evenings, weekends, and holidays.