The Golf Director is the operational and strategic leader of all golf-related activity at Royal Cape Golf Club. The role is responsible for delivering an outstanding on-course and golf operations experience for members and visitor guests, overseeing the Pro Shop and tee sheet commercially, the caddie programme,leading and developing the golf operations team, and ensuring that course presentation consistently reflects the standards of South Africa’s oldest and most prestigious golf club.
The Golf Director is the primary owner of multiple Customer Journey Standards touchpoints — including the Pro Shop welcome, practice facilities, golf cart fleet, starter and tee-off experience, on-course management, and post-round services — and is directly accountable for the Club’s mystery guest
performance in these areas.